Billing & Refunds
DRAFT — pending review by a qualified attorney before publication.
Replace every [bracketed] placeholder with your real details. Subscription auto-renewal disclosure is legally required in many places (e.g., California's Automatic Renewal Law and the FTC's rules) — keep it clear and up front.
1. What you're buying
When you unlock a report you purchase access to the searches and monitoring described on the checkout page. Prices are shown at checkout before you pay.
| Plan | Price | Includes |
|---|---|---|
| 1 search | [USD 00.00] | [what it includes] |
| 2 searches | [USD 00.00] | [what it includes] |
| 3 searches | [USD 00.00] | [what it includes] |
2. Subscriptions and automatic renewal — please read
If your plan is a subscription, it renews automatically. Before you pay, we clearly state:
- the renewal amount (e.g., [USD 00.00]),
- the billing interval (e.g., every [week/month]),
- that it continues until you cancel, and
- how to cancel.
By completing purchase you authorize LoyalLens (through our payment provider) to charge your payment method the stated amount each billing period until you cancel. We will [send a reminder before each renewal / send a receipt after each charge], as required by law in your location.
3. How to cancel
You can cancel at any time:
- from [Account → Billing] in your account, or
- by emailing [billing@loyallens.app].
Cancellation stops future renewals. It takes effect at the end of the current billing period, and you keep access until then. We make cancellation at least as easy as sign-up.
4. Refunds
[Choose and state ONE clear policy — for example:]
- [Option A] All sales are final except where required by law.
- [Option B] You may request a refund within [X] days of your first charge if you have not [used/downloaded a report]; email [billing@loyallens.app].
Whichever you choose, state it plainly and honor it — unclear or contradictory refund terms are the single biggest driver of chargebacks and complaints in this category.
5. Free trials (if offered)
If we offer a trial, we will state its length, what happens when it ends, the price you will be charged, and how to cancel before being charged.
6. Failed or disputed payments
If a charge fails, we may retry and may suspend paid features until payment succeeds. If you believe a charge is wrong, contact [billing@loyallens.app] before disputing with your bank so we can resolve it quickly.
7. Taxes and currency
Prices are in [USD] and [exclude/include] applicable taxes, which may be added at checkout based on your location.
8. Changes to pricing
We may change prices for future billing periods. We will notify you in advance as required by law; changes never apply retroactively.
9. Contact
[Legal Entity Name] — [billing@loyallens.app]